Consistent with general industry practices, all products are shipped at the customer’s risk . Shipments should be carefully inspected before signing a receipt . A signed bill of lading or delivery receipts with no exceptions noted will indicate that the count, description and condition of products are satisfactory .   Customer must obtain a Return Material Authorization (RMA) number and return instructions from Charlotte Pipe . All papers, including the RMA and packing slip, must accompany the material being returned . Failure to comply will result in a delay or denial in processing the return . Please note the following: • All collect returns must be sent back on Charlotte Pipe approved carriers .   • Contact your customer service associate to arrange a collect return . • Customer will be charged any additional freight charges above our standard shipping rates for returns received on a carrier not approved by Charlotte Pipe . Damaged in Transit Claims for materials damaged in transit must be filed with the carrier involved or this office within ten (10) days after receipt of the product . All damaged material must be sent back tagged or labeled as “damaged . ” The material will be inspected by Quality Control and credit will be issued . Picking/Shipping Errors   Claims for errors in shipment must be made within ten (10) days after receipt of the product . Material shipped in error by Charlotte Pipe will be replaced or credit will be issued at the discretion of Charlotte Pipe at no additional cost to the customer . Customer must obtain a RMA number and return shipping instructions from Charlotte Pipe . PO Box 35430         Charlotte, NC 28235 USA         704/348 - 6450         800/572 - 4199         FAX 800/553 - 1605 Literature - By - Fax 800/745 - 9382         www . charlottepipe . com Overstock/Job Return A 30% restocking charge plus all transportation costs will be applied for returning material back into Charlotte Pipe’s stock . A $60 . 00 processing fee will be applied to all returns with a net value under $200 . 00 . These items must be in re - sellable condition, which will be determined by Charlotte Pipe . Overstock and job returns must be returned within twelve (12) months of purchase date . Non - manufactured or Non - stock Material Cast Iron threaded and tapped fittings (including all brass plugs) cannot be re - processed and will receive scrap value . If returned, customer will be notified to choose one of the following options: • Agree to scrap value • Agree to disposal fee • Make arrangements to pick up the material Defective Material Customer must have the Defective Material Report Number obtained from the Technical Services Department before returning the material . The RMA form with Defective Material Report Number must be sent back with the material . All defective material must be sent back tagged or labeled as “defective . ” The material will be inspected by Quality Control and credit will be issued . If material is determined not to be defective, the customer will be notified before any further processing . 3/25/10 Return Material Policy